Frequently Asked Questions

We appreciate at least 24 hours notice for cancellations. We understand that medical situations can change unexpectedly, so we handle each situation on a case-by-case basis. Same-day cancellations may incur a fee depending on circumstances.

We understand that medical appointments can be unpredictable. If your appointment runs long, simply call our dispatch at 516-838-9693 to update us. We’ll adjust your pickup time accordingly. There’s no penalty for appointment delays—your health comes first.

Absolutely. Family members or caregivers are welcome to accompany the passenger during the trip. Having a familiar face nearby can provide added comfort, reassurance, and peace of mind, especially for seniors and elderly clients.

Yes, our vehicles accommodate most wheelchair types including manual wheelchairs, power wheelchairs, and scooters. Our Braun hydraulic lifts have a generous weight capacity. If you have an oversized wheelchair or concerns, please mention it when booking so we can ensure the right vehicle.

Yes. If the passenger requires a wheelchair but does not own one, please let our dispatch team know at the time of booking. We can provide a clean, standard wheelchair for the duration of the transport.

Unlike standard curbside taxi services, our drivers provide hands-on assistance. We will safely assist the passenger from inside their home or pick-up location, safely into the vehicle, and accompany them completely inside their final destination.

Yes, our modern fleet is equipped with heavy-duty hydraulic lifts capable of safely securing standard, bariatric, and motorized power wheelchairs.

The process of getting a Non-emergency medical transportation services from Helping Hands Ambulette.

1) Call us now or schedule a callback

2) Schedule a pickup for transportation

3) Driver will callyou 15 minutes prior to your pickup.

Contact us now for the most comfortable and reliable transportation.

If you have Medicaid, your non-emergency medical transportation may be covered. You’ll need to contact your Medicaid managed care plan to arrange transportation or get prior authorization. We work with most Medicaid plans in New York and can help guide you through the process.

We accept Medicaid (through managed care plans), Medicare (as a secondary payer in some cases), Workers’ Compensation, private insurance, major credit cards, and private pay. We can also work with facilities on corporate accounts.

We accept all major credit cards, private pay, and checks. We also set up direct invoicing for established corporate accounts and healthcare facilities.

Coverage for non-emergency medical transportation varies by provider and policy. Please contact our dispatch team at (516) 838-9693 with your specific insurance details, and we will help you determine the best payment or billing options.

For most medical appointments, we include reasonable wait time in your service. For longer waits (dialysis, chemotherapy, etc.), we offer round-trip service where the driver returns to pick you up. We’ll work with you to find the most cost-effective solution.

Our fleet undergoes strict daily inspections and preventative maintenance. Furthermore, every vehicle is thoroughly cleaned and sanitized after each transport to ensure the highest standards of hygiene and safety.

Yes. Every driver undergoes a rigorous background check, routine drug screening, and comprehensive training. They are fully certified in Defensive Driving, CPR, First Aid, and specialized patient handling.